Company Overview
SLT-MOBITEL is the leading telecommunications provider in Sri Lanka, offering fixed and mobile services, high-speed broadband, IPTV, cloud computing, and enterprise solutions. With over 163 years of industry experience, the company has played a key role in Sri Lanka’s digital transformation. It was the first to introduce 3.5G, 4G, and 5G trials in South Asia, continuously expanding its network infrastructure. SLT-MOBITEL also invests in international submarine cable systems to enhance global connectivity. Focused on innovation, the company provides cutting-edge solutions for individuals, businesses, and government sectors.
Reviews of the Company
Employee reviews of SLT-MOBITEL, Sri Lanka's national telecommunications provider, offer insights into the company's work environment. Sri Lanka Telecom (SLT) holds an overall rating of 3.5 out of 5 stars, based on 166 reviews, with approximately 70% of employees recommending SLT to a friend. This rating aligns with the average for employers in the telecommunications sector. Mobitel, the mobile arm of SLT, has an overall rating of 3.6 out of 5 stars, based on over 154 reviews, with 79% of employees recommending Mobitel to a friend and 47% expressing a positive outlook for the company. These ratings suggest that many employees have a favorable view of working at SLT-MOBITEL, with many willing to recommend the company to others.
Position Insights
The Customer Service Internship at SLT-MOBITEL is a structured eight-month training program for A/L graduates that offers hands-on experience in customer service operations. Interns receive daily financial support, work up to six days a week, and gain essential communication and service skills professionally. Successful completion earns an Internship Completion Letter, enhancing career prospects in the telecommunications industry. This program is ideal for motivated individuals looking to develop their expertise and grow within a leading company.
Normally Benefits of This Job
- Practical Industry Exposure – Gain hands-on experience in a professional customer service environment within Sri Lanka’s leading telecommunications provider.
- Financial Support – Receive a daily allowance of LKR 1,250, ensuring financial assistance during the internship period.
- Structured Training Program – Develop essential customer service, communication, and problem-solving skills through structured on-the-job training.
- Professional Certification – Earn an Internship Completion Letter, a recognized credential that enhances employability in the telecom and customer service industries.
- Career Advancement Opportunities – Strengthen your resume with industry-specific experience, increasing eligibility for full-time roles in customer service, sales, and operations.
- Soft Skills Development – Improve teamwork, adaptability, and conflict resolution skills, which are highly valued in the corporate sector.
- Workplace Readiness – Gain insights into industry standards, workplace etiquette, and professional ethics, preparing you for long-term career success.
- Networking Opportunities – Build professional relationships with mentors, supervisors, and peers, opening doors for future career growth in the telecommunications sector.
- Exposure to Digital Tools – Work with CRM systems, call center technology, and digital service platforms, enhancing technical proficiency in modern customer service operations
Not all mentioned in the job advertisement some benefits are the industrial standard. This is only for your reference
Qualifications s of the Job
- G.C.E. O/L qualifications with 6 passes, including Sinhala/Tamil, English, and Mathematics, with at least 3 credit passes in one sitting.
- G.C.E. A/L results (good performance is an advantage).
- University entrance eligibility is a plus but not mandatory.
- Strong communication skills and a passion for customer service.
- Willingness to commit to the 8-month internship program, working up to 6 days per week.
Salary
The Customer Service Internship at SLT-MOBITEL offers a daily allowance of LKR 1,250, which amounts to approximately LKR 30,000 per month for a full-time schedule.
How to Apply
- Complete the Online Application – Visit https://careers.slt.lk or https://www.sltmobitel.lk (careers page).
- Prepare Your Documents – Ensure you have a curriculum vitae (CV) and scanned copies of relevant certificates.
- Submit Your Application – Upload your CV and certificates through the online application portal within 10 days of this advertisement.
- Important Notes:
- Applications without supporting documents will not be considered.
- Applications sent by post will not be accepted.
Tips for creating a better CV
Keep It Concise and Well-Structured
- Limit your CV to one or two pages.
- Use clear headings (e.g., Education, Skills, Work Experience, Certifications).
- Choose a professional font (Arial, Calibri, or Times New Roman) with a font size of 10-12.
Start with a Strong Personal Profile
- Write a brief summary (3-4 sentences) about yourself.
- Mention your career goals and why you’re interested in customer service.
Highlight Your Education
- List your G.C.E. O/L and A/L results clearly.
- Mention any additional certifications (e.g., IT courses, language proficiency, customer service training).
Showcase Relevant Skills
- Emphasize skills such as communication, problem-solving, teamwork, and adaptability.
- Mention IT skills, especially proficiency in MS Office and email handling.
Include Any Work Experience (If Available)
- Add internships, part-time jobs, volunteer work, or school projects that showcase customer service or teamwork skills.
- Use bullet points to describe your tasks and achievements.
Mention Extracurricular Activities
- Highlight leadership roles, club memberships, and participation in events.
- If you have done volunteering or social work, mention it.
Use Action Words & Quantifiable Achievements
- Instead of writing "Helped customers", write "Assisted over 50 customers daily with inquiries and issue resolution."
- Use words like managed, coordinated, improved, resolved, and organized to make your CV more impactful.
Proofread and Format Properly
- Check for grammar and spelling errors.
- Save your CV as a PDF to maintain formatting.
Some Relevant Skills You Can Add To Your CV
Customer Service Skills
- Strong verbal and written communication
- Active listening and problem-solving
- Handling customer inquiries efficiently
- Ability to remain calm under pressure
- Conflict resolution and negotiation
Technical & IT Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Familiarity with email handling and online communication tools
- Basic knowledge of CRM (Customer Relationship Management) software
- Data entry and recordkeeping
Interpersonal & Soft Skills
- Teamwork and collaboration
- Adaptability and willingness to learn
- Time management and organizational skills
- Attention to detail and accuracy
- Professional work ethic and reliability
Language Skills
- Fluency in Sinhala/Tamil and English (both spoken and written)
- Ability to communicate clearly with diverse customers
The information provided here is for reference purposes only. While we strive for accuracy, errors or omissions may occur. Please refer to the official source for the most up-to-date and verified details. You can download the relevant document below
| Organization | SLT-MOBITEL |
| Closing Date | 10 Days within an advert |
| Advertisement | Download PDF |
| Source | https://www.slt.lk/en/careers |
